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Joe Villasana’s $641 vanished into the ether of the live entertainment industry.
He splurged for a ticket to see Rage Against the Machine at the 12,000-seat Don Haskins Center in El Paso, Texas, but the band’s reunion tour has since been postponed due to the COVID-19 pandemic. Villasana pleaded for a refund from two Ticketmaster representatives, but they thwarted his efforts. Instead, the pair ingrained in him their company’s new policy: “Ticketmaster cannot issue a refund until the concert is canceled.”